Conflict Resolution
Restorative Practices in Education, Emotional Intelligence for Students, & Empathy and Communication Skills
Conflict Resolution When You Feel Hurt:
Conflict Resolution When You Feel Hurt:
Student names their feeling
Angry, sad, hurt, annoyed, etc.
Example: “I feel hurt.”
F- Facts
F- Facts
Student tells the direct observation of the event
No assumptions made (ie. they were trying to be mean)
Be specific
Example: “You called me little.”
N- Needs
N- Needs
Student explains their personal needs
Example: “I need to feel respected.”
R- Request
R- Request
Student makes a reasonable request of the other person
Example: “Can you please not call me little anymore?”
Conflict Resolution When You Hurt Others:
Conflict Resolution When You Hurt Others:
Three Part Apology:
Three Part Apology:
Apologize and be specific
“I am sorry for calling you little.”
Honestly promise that they will not do the behavior again
“I will never call you little or other names again.”
Ask to make it up to the other student
“Is there anything I can do right now to help make it up to you?”
